Frequently asked questions:
What are the first step(s) in booking a character appearance?
Please see our Packaging & Pricing page for simple instructions. Please make sure you have all the important details ready, such as character(s) requested, date, visit time, length of visit, location and how many kids/guests will be present before you contact us.
What form of payment can I use?
Booking fee can be paid via Venmo, Square or Business check ( Fee will apply to any bounced check ). For the day of portion of the service most our performers can accept Cash & Venmo (PayPal & other options may be available & is at the discretion of the performer(s).
How far do you travel?
Our performers are in different locations; we service many areas, but a travel fee may be applied depending on the distance our performs must travel.
Do your performers always stay in character?
We always like to keep the magic alive so please ask any questions you may have during the event away from the guests.
How far in advance can I book?
We strongly recommend booking no more than 2 months in advance.
Am I allowed to take photos/videos of your performers?
Absolutely, and we encourage you to email them to us or post them and tag our instagram @myonceuponatime & or facebook page @myonceuponatimefairytale.
What do I need to do during the appearance?
Most likely, your performer will not need any assistance during the party appearance, however, please remember they are only entertainers. All children should always be supervised by parental units to make sure children are in no way damaging our performer's supplies or costume.
Do you need me to set anything up?
Please make sure you have a safe area ready for our performer & that all guests are following the current CDC guidelines during the full duration of the performance. For all virtual visits please make sure the guests Zoom names reflex the names of all participating guest(s).
What if I have more than the maximum amount of children at the party?
Any additional guests must be brought to our attention prior to our appearance so we can recommend adding on an assistant or second character so your visit runs as smoothly as possible.
Can I book a character for less than the time and price listed on your packages?
We try very hard to keep our prices as affordable as possible, but our actors do still have to spend a considerable amount of time on training, wig styling, makeup, rehearsals, and traveling. Feel free to check out our list of public appearances on our home page which are either low-cost or free!
Can I customize my own package?
Yes, please select the Diamond Custom Package.
What if I had other activities in mind then what are listed in the packages?
We offer many fun activities based on character & performer as we do prefer to keep things in theme with our character(s) & not all character(s)/performer(s) are able to preform every activity.
What if I want the character to stay longer once they are already at my event?
Ask your talent (Best to have them step away from the guests with you so as not to ruin the magic!), if they don't have another appearance scheduled afterwards they can choose to extend their stay. The package upgrade add-on rate noted in your booking agreement will apply to your balance.
At what types of events do you offer appearances?
Corporate events, movie theater premieres, holiday parties, weddings, baptisms, baby showers, graduations, carnivals, anniversaries, parades, charity events, grand openings, birthdays and more!
I want to cancel the party I booked, can I get my booking fee back?
Sorry, the booking fee is always non-refundable unless the cancellation is on our end- due to inclement weather or sickness. It is very unlikely, but please note that we reserve the right to cancel any appearance due to serious or contagious illness or injury of the performer or the performer's family. In this situation, a full refund of the booking deposit will be offered..
*Please understand that most of your character experience is executed behind the scenes so please note that our packages/quotes include the following; Office assistant, director, backstage helper, trainer, wig stylist, costumer, facility manger & makeup designer.
*CANCELLATIONS MADE WITHIN THE 24 HR WINDOW OF OUR VISIT WILL BE SUBJECT TO PAYMENT DUE TO YOUR TALENT IN FULL.
I don't want to cancel, but what if I need to reschedule?
Please notify us as soon as possible and we will do our best in accommodating your new request (Additional fees will apply).
Am I expected to leave gratuity?
If we meet and or exceed your expectations and you would like to show your appreciation gratuity is always welcome.
Are your performers professionally trained?
We have plenty of experience performing for all ages. Our talent all have different backgrounds in acting, performance arts, teaching, babysitting, caretaking, modeling, cosplay, musical theatre, & improv acting.