Important Disclaimers:
Weather Policy
Please check the weather forecast prior to your event and plan accordingly. Our performers are unable to entertain in extreme weather conditions, including excessive heat, smoke, cold, rain, wind, or snow. If the performer(s) arrive and conditions are deemed unsafe or unfit for a performance, full payment will still be required.
Timeliness & Delays
While we strive to arrive on time, unforeseen circumstances such as traffic may cause delays. In such cases, the performer(s) will still provide the full duration of service as outlined in your Booking Agreement.
Activity Participation & Time Constraints
While we do our best to accommodate all special requests, we cannot guarantee full participation from children or guests, nor can we guarantee that all planned activities will be completed within the allotted time.
Payment & Overtime
Please be reminded that all bookings are for a specified time period. The remaining balance must be paid before the scheduled end time. Any time that exceeds the agreed duration is subject to additional fees per performer.
Damage to Property
Clients are responsible for any damage to costumes, props, or supplies caused by guests. The cost of repair or replacement will be billed to the client.
Health & Safety Disclaimer
Performers are not liable for any injuries or reactions that occur during the visit. This includes, but is not limited to, reactions to face paint or makeup, tripping over costumes, or interactions with performance materials. If there are any known allergies, please notify us in advance.
Behavior & Conduct
Performers are not responsible for managing unruly children or guests. If the environment becomes verbally or physically hostile, or if behavior becomes unmanageable, the performer reserves the right to leave the event. In such cases, full payment is still required.
Supervision & Support
Our performers are entertainers and may require assistance with setup, activity coordination, or guest management. An adult must escort the performer(s) to and from the event location, and children must be supervised at all times. Performers may not be left alone with minors under any circumstances.
Safety Policy
We reserve the right to terminate any appearance that is deemed unsafe. This includes—but is not limited to—incidents involving inappropriate comments or gestures, physical threats, violence, or the observation of illegal activity. Should an event be ended for any of these reasons, the client remains responsible for full payment. We also reserve the right to decline or cancel any booking that we feel is not family-appropriate, may impact our brand reputation, or includes third-party entertainment with whom we are uncomfortable. Please inform us of any additional entertainment at your event in advance.
Client Satisfaction
If at any time during the event you are dissatisfied with our service, please contact our office immediately so we can resolve the matter promptly.
Changes & Fees
Once your booking is confirmed, changes to the date, time, characters, or performers may incur an additional fee and are not guaranteed
Health Guidelines
All current CDC guidelines must be observed throughout the duration of the visit.
Additional Fees
A $50 fee applies for last-minute, after-hours, or holiday bookings.
Video Chat Requirements
Video chats require a compatible device (computer or smartphone), a stable internet connection, and video conferencing software (e.g., Zoom, Google Meet). We are not responsible for technical issues related to the client's devices, software, or internet connectivity. We recommend testing your setup prior to booking a virtual appearance.