Important Disclaimers:

*If your venue is outdoor please check the weather conditions in advance so you can plan accordingly, our characters cannot perform in extreme weather conditions such as extreme heat, cold, rain, wind or snow. If  we arrive and conditions are unfit and we are unable to perform we will still require payment in full.


- Please be aware that certain situations such as traffic may cause the performer(s) to be late. While it is uncommon, rest assured that you will still receive the fully booked time, regardless of whether that pushes back our appearances afterwards.

 

-We do our BEST to accommodate all special/activity requests, but we cannot insure that the kids/guests will participate in the activities offered, or that time will allow for all scheduled activities. We are primarily improv actors and the activities are a bonus service.


- Please remember that these are timed appearances, and we need to receive the remaining balance before our scheduled end time.  If we run into overtime it is an additional $50 for every 30 additional minutes per character.


- If any of our supplies or costumes are damaged by  the client or their guests, the client will be charged the cost of replacing these damaged items.

- Please note that the performer is not responsible for any injuries during the appearance, including but not limited to any rare reactions to makeup, face-paint or any other items used by the character, tripping over the character or the costume, etc. If somebody has any known allergies please inform us immediately.


- Please note that the performer is not responsible for any unruly children, and that the performer may leave the premises in extreme situations where nothing is being done to control this behavior. This includes both physical and verbal situations. In this case, the client is still responsible for full payment.

-Please note that we are merely entertainers and our performers will need  assistance with activity set up, organizing any activities,  managing the children, as well as being released at the end of the scheduled appearance.  

-No performer(s) can be left in a room alone with children - there should be always be guardians present, we are here to entertain not babysit. 


- We reserve the right to leave any appearance if we find it to be unsafe. This includes but is not limited to: any appearance where vulgar verbal remarks or physical gestures are made towards, or in reference to, the performer/assistant, any appearances where verbal or physical violence  is observed, or  any situation where a crime of any kind is being witnessed by the character/assistant. The client will still be responsible for paying the total bill if such violence/abuse/crime is on the property of the party venue. In addition, we reserve the right to cancel any appearance at any time which we feel may be detrimental to our reputation, that we feel is not family-oriented, or involves any other entertainers that we do not feel comfortable being in the company of. Please notify us if you are having any other entertainment at your event prior to booking.

*No refunds of any kind will be granted after our service is completed.  If you are unsatisfied with our service for any reason during the duration of our visit please make sure to notify our entertainer ASAP  so we can accommodate you to the best of our ability. 

* After booking is confirmed ,  any changes to the date, time, character(s), or entertainer(s) may result in an additional fee; note that it is not always possible for us to  make any  requested changes. 

* Deposits ( retainer fee's ) are non-refundable. 

*Cancelations made within 48 hrs of event  are subject to remaining payment in full.

Please note: My Once Upon a Time characters are not the copywrited licensed or trademarked ones you may know or be familiar with but they are merely representations of characters from classic fairy tales. We have no affilation with any company or group that may own the rights to similar characters or stories and apologize for any incovenience this may cause you.

© 2019 My Once Upon a Time

Fairydust keeper